General Booking Terms and Conditions for Holiday Accommodation
Cancellation Policy
Unless separate cancellation terms have been agreed for the booked accommodation or selected rate, the following standard cancellation policy shall apply:
Cancellation is free of charge up to 14 days before the agreed date of arrival.
In the event of a later cancellation or a no-show, the agreed total price may be charged, less any expenses saved and any income obtained from alternative bookings.
In such cases, the standard cancellation charge shall generally amount to 100% of the agreed booking price. The guest shall expressly remain entitled to provide evidence that no loss was incurred or that the actual loss was significantly lower.
If the accommodation can be re-let in whole or in part for the cancelled period, the income generated from the replacement booking shall be offset against the cancellation charge, less any additional costs incurred.
Any cancellation terms stated for the individual accommodation, the selected rate or during the booking process shall take precedence over these standard terms.
Section 1 Scope and Contracting Parties
These General Booking Terms and Conditions apply to bookings and the use of holiday accommodation arranged through Agentur Aberle GmbH.
The accommodation contract is generally concluded between the guest and the respective owner or accommodation provider of the booked property. The respective accommodation provider shall be identified to the guest no later than in the booking confirmation.
Agentur Aberle GmbH
Tegernseer Straße 23
83703 Gmund am Tegernsee
Germany
acts as an intermediary and, where duly authorised, as a representative of the respective accommodation provider. In particular, it may confirm bookings, receive declarations, collect payments and organise communication and the practical handling of the stay.
Where Agentur Aberle GmbH provides services of its own, it shall be responsible for the proper performance of those services.
Section 2 Booking and Conclusion of the Contract
The presentation of accommodation on the website or on a booking platform does not constitute a legally binding offer.
By completing the booking process, the guest submits a binding offer to conclude an accommodation contract.
The contract is concluded when Agentur Aberle GmbH sends the booking confirmation on behalf of the respective accommodation provider.
The guest must check the booking confirmation immediately upon receipt and notify Agentur Aberle GmbH without undue delay of any apparent errors, particularly regarding the travel dates, accommodation, number of guests or price.
The guest confirms that all information provided during the booking process is complete and accurate. Where the guest makes the booking on behalf of additional persons, the guest is responsible for informing those persons of the terms applicable to the stay.
Section 3 Prices and Payment Terms
The prices stated during the booking process and in the booking confirmation shall apply.
The total price may include, in particular, the accommodation price, final cleaning, booked additional services and statutory or local charges. Visitor’s tax or comparable charges may be collected separately where they are not already included in the total price.
Payments must be made by the deadlines and through the payment methods stated during the booking process or in the booking confirmation.
Agentur Aberle GmbH is authorised to receive payments in the name and on behalf of the respective accommodation provider. Payment to Agentur Aberle GmbH shall therefore discharge the guest’s payment obligation to the corresponding extent.
In the event of late payment, the accommodation provider may withdraw from the contract after sending a payment reminder and allowing a reasonable additional period for payment. Further statutory rights shall remain unaffected.
Section 4 Cancellation by the Guest
The guest may cancel the booking at any time before the start of the stay.
Cancellation must be submitted in text form, for example by email, or through the cancellation function provided by the booking platform. The relevant time shall be the time at which the cancellation is received.
The cancellation terms displayed during the booking process and stated in the booking confirmation shall apply. If no different terms are stated, the standard cancellation policy set out at the beginning of these General Booking Terms and Conditions shall apply.
Guests are advised to take out suitable travel cancellation insurance.
The right to terminate the contract for good cause and any other mandatory statutory rights shall remain unaffected.
Section 5 No-Show and Early Departure
In the event of a no-show without prior cancellation, the agreed cancellation terms shall apply accordingly.
If the guest arrives late or departs early for reasons for which neither the accommodation provider nor Agentur Aberle GmbH is responsible, the guest shall generally not be entitled to a proportional refund of the booking price.
Expenses saved and income from any possible replacement booking shall be taken into account in accordance with the applicable statutory provisions.
Section 6 No Statutory Right of Withdrawal
Pursuant to Section 312g(2)(9) of the German Civil Code, there is no statutory right of withdrawal for contracts concerning the provision of accommodation services for a specific date or period.
The agreed cancellation terms shall remain unaffected.
Section 7 Arrival and Departure
The accommodation shall be available from the arrival time stated during the booking process or in the booking confirmation.
On the day of departure, the accommodation must be vacated by the stated departure time.
Earlier arrival or later departure is only possible by prior agreement. The guest has no entitlement to this.
Information concerning the handover of keys or the digital or contactless check-in procedure shall be provided to the guest in good time before arrival.
Section 8 Use and Occupancy of the Accommodation
The accommodation may only be occupied by the number of persons stated and confirmed in the booking.
The admission of additional persons and the transfer or subletting of the accommodation require prior approval.
The guest is required to treat the accommodation, its furnishings, communal facilities and outdoor areas with due care.
The house rules applicable to the accommodation must be observed. This applies in particular to quiet hours, smoking restrictions, rules concerning pets and requirements relating to the use of special facilities.
The accommodation may not be used for events, parties, commercial purposes or any purpose other than the agreed accommodation use without prior approval.
In the event of serious or repeated contractual breaches, the stay may be terminated after a prior warning. A warning may not be required in the case of particularly serious breaches. Further claims shall remain unaffected.
Section 9 Pets
Pets may only be brought to the accommodation if this is expressly permitted for the respective property and was stated during the booking process or subsequently confirmed.
The guest shall be liable in accordance with the applicable statutory provisions for damage and additional cleaning costs exceeding the normal final cleaning that are caused by pets brought to the property.
Permission to bring one pet does not automatically include permission to bring additional animals.
Section 10 Damage and Special Incidents
Any damage or significant defects that are apparent upon arrival should be reported as soon as reasonably possible.
Damage, malfunctions, lost keys or other special incidents occurring during the stay must be reported immediately to Agentur Aberle GmbH or to the designated contact person.
The guest shall be liable in accordance with the applicable statutory provisions for damage culpably caused by the guest, accompanying persons, visitors or pets brought to the accommodation.
The guest shall remain entitled to prove that the guest was not responsible for the damage or that the claimed damage did not occur or was significantly lower than the amount claimed.
Section 11 Defects and Remedial Action
If a defect or significant disruption occurs during the stay, the guest should notify Agentur Aberle GmbH or the designated contact person immediately and provide a reasonable opportunity for remedial action.
If the guest fails to provide reasonable and timely notification, claims may be limited to the extent that remedial action was prevented or made more difficult as a result.
The guest’s statutory rights in the event of defects shall remain unaffected.
Temporary interruptions affecting internet access, television, heating, hot water, a sauna or other technical facilities do not automatically give rise to a right to reimbursement. The relevant factors shall include the nature, duration and extent of the disruption and whether remedial action was possible and reasonable.
Section 12 Changes and Replacement Accommodation
If the booked accommodation cannot be provided due to an unforeseen circumstance that cannot be remedied in time, the guest may be offered replacement accommodation that is as comparable as reasonably possible in terms of location, size and facilities.
The guest is not required to accept replacement accommodation that differs significantly from the booked property.
If no reasonable replacement accommodation can be offered, or if the guest rejects replacement accommodation that differs significantly from the booked property, payments already made for services not provided shall be refunded.
Further statutory rights shall remain unaffected.
Section 13 Liability of the Accommodation Provider and Agentur Aberle GmbH
The respective accommodation provider shall be liable for providing the accommodation in accordance with the contract and the applicable statutory provisions.
Agentur Aberle GmbH shall be liable for damage caused in connection with its own intermediary, administrative or guest-support services in accordance with the following provisions.
Liability shall remain unlimited for damage resulting from injury to life, body or health and for damage caused intentionally or through gross negligence.
In the event of a slightly negligent breach of a material contractual obligation, liability shall be limited to the foreseeable damage typical for this type of contract at the time the contract was concluded. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose fulfilment the guest may normally rely.
Liability for other damage caused by slight negligence is excluded.
The above limitations of liability shall also apply for the benefit of the legal representatives, employees and agents of Agentur Aberle GmbH and the accommodation provider.
Liability under mandatory statutory provisions shall remain unaffected.
Section 14 Personal Belongings and Vehicles
The applicable statutory provisions shall apply to personal belongings brought into the accommodation.
The guest is responsible for parking vehicles properly and for taking reasonable precautions to protect personal valuables.
No special supervision or safekeeping of vehicles or personal belongings is owed unless this has been expressly agreed.
The accommodation provider and Agentur Aberle GmbH shall only be liable for damage caused by other guests or unrelated third parties where they are themselves at fault.
Section 15 Weather, Natural Events and External Influences
Liability for disruption caused by general weather conditions, natural events, traffic, construction work outside the accommodation, events or other circumstances outside the direct control of the accommodation provider and Agentur Aberle GmbH shall be governed by the applicable statutory provisions.
This shall not apply where a material disruption that was known at the time the contract was concluded was wrongfully concealed or where incorrect information was provided.
Section 16 Information on Websites and Booking Platforms
Descriptions and images of the accommodation are prepared with reasonable care.
Minor deviations that do not materially affect the contractually agreed use may occur, particularly as a result of maintenance work, the replacement of individual items of furniture or seasonal changes.
Liability for materially incorrect or misleading information shall be governed by the applicable statutory provisions.
Obvious typographical, calculation or transmission errors do not create an entitlement to performance at an evidently incorrect price. In such cases, the guest shall be informed without undue delay.
Section 17 Force Majeure
If the stay cannot be provided, or can only be provided with restrictions, due to an extraordinary event beyond the control of either contracting party that could not have been avoided even with reasonable care, the rights and obligations of the parties shall be governed by the applicable statutory provisions.
Such events may include official prohibitions, natural disasters, prolonged supply interruptions or comparable extraordinary circumstances.
Section 18 Data Protection
Personal data shall be processed in accordance with the applicable data protection laws.
Further information is provided in the Privacy Policy available on the website of Agentur Aberle GmbH.
Section 19 Consumer Dispute Resolution
Agentur Aberle GmbH is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Where different information applies to the respective accommodation provider, this shall be communicated separately.
Section 20 Applicable Law and Jurisdiction
The law of the Federal Republic of Germany shall apply.
For consumers, this choice of law shall apply only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.
The statutory provisions shall apply to jurisdiction in relation to consumers.
Section 21 Final Provisions
Individual agreements between the guest and the accommodation provider or Agentur Aberle GmbH shall take precedence over these General Booking Terms and Conditions.
Amendments and additions to contractual declarations may be made in text form, for example by email, unless a stricter form is required by law.
If individual provisions of these General Booking Terms and Conditions are or become wholly or partially invalid, the applicable statutory provisions shall apply in their place. The validity of the remaining provisions shall remain unaffected.
Last updated: July 2026
